E-mail etiquette for all
Emails are a relatively new form of communication – emailing emboldens writers – the medium does not discourage occasional impoliteness. Here are some things you should and shouldn’t do:-
- Check where your message is going BEFORE you send it.
Look at the “To” and “cc” lines, and be careful which button you hit to reply to a message – reply
NOT reply all.
Everybody who has to use emails to communicate is almost by definition very busy – go straight to your point – don’t waffle unnecessarily.
- Learn how to get the best out of your email program
Al email programs have features that help you to manage your mail more efficiently and more effectively – keep only the most recent messages in your Inbox – a forgotten reply often offends or worse.
- Use blind copies when sending mass messages
When sending to a lot of people, use the bcc feature to save everybody getting everybody else’s email address – save people having to scroll down to the message.
Append short personal contact details as a courtesy.
- Don’t send things that can’t be read or opened
Nothing makes people more frustrated than not being to open stuff that they have been sent. Check what you are sending – leave out non-verbal symbols.
Don’t send specially formatted messages – they might not get opened – or they might find their way into the Junk Mail Box
When replying to a message, don’t resend the whole thing – only quote the relevant bits, starting quotes with >.
Don’t send stuff just because it amuses you – people have to prioritize message openings.
- Make your web address easy to use
If you put in a web address, include the http:// bit to make it recognizable and clickable.
- Take care with the subject line
Thr subject line should tell the recipient what the message is about – no subject lines get low priority – too general has the same effect – don’t use the word ‘urgent’ unless it is urgent.www.eeicom.comRobert L. Fielding